Administrator Console

Administrator can setup the entire system, user, and process for a contact center. Following is a screenshot of its interface.

Figure: Ameyo Administrator Workbench

System Tab

Administrator can navigate below mentioned tabs. Click the links to know more about the same.

• System Tab
  • System Configuration
  • App Manager
• User
• Process
• Call Manager
• Reports
• Voice Logs
• Call Manager
• Ameyo Control Panel

App Configuration (that is App Manager), Reports, and Call Manager has to be enabled in the backend to view and access these tabs. If not enabled, these tabs will not be visible. These tabs will be discussed in different documents.

The licensable word is added for the licensable features in this user manual. If the appropriate license is not available then that feature will not be visible in the user interface to the user.