Voice-Admin Console
Voice-Admin can setup the entire system, user, and process for a contact center. Following is a screenshot of its interface.
Figure: Ameyo Voice-Admin Workbench
System Tab
Voice-Admin can navigate below mentioned tabs. Click the links to know more about the same.
Internal Chat
The users can chat internally with each other by using this feature. This feature can be enabled by the administrator.
Figure: Internal Chat Window
There are certain users that are displayed on the chat window header above the search bar. The user can click on the required user to initiate a chat. These user are displayed using their initials, for example, John Doe is displayed as JD. The user can hover over the initials to view that particular user's username and user ID.
The user can also search for a user using either their usename or user ID.
In the search list, the user can hover over a username to view it's username and user ID.
