Supervisor Login at Ameyo
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Supervisor Login at Ameyo

The Supervisor has access to web-based interface with the privileges to monitor real-time activities as well as view historical statistics pertaining to the campaigns and process assigned to the Supervisor.

Perform the following steps.

  1. To login, the Supervisor needs to open the following URL.

    <PORT>://<HostName_OR_IP>:<PORT>/app/#

    Replace the following variables.

    Variable

    Required Value

    <protocol>

    HTTP or HTTPS

    <HostName_OR_IP>

    IP Address or Domain Name of the Site where Ameyo Application is running.

    <PORT_NUMBER>

    8888 for HTTP or 8443 for HTTPS

    Login Screen

    Figure: Login Screen

  2. Use any of the following methods to login.

    1. Normal Login: The supervisor needs to enter the "User ID" and "Password" which is provided by the administrator in the login screen and click "Login".

    2. Login with SAML (Licensable): Click "SAML" to login with your SAML Account hosted at your IDP (Identity Provider).

      Security Assertion Markup Language(SAML) is an XML-based framework for user authentication. Using it, the user authentication can be done with a third-party Identity Provider (IDP) such as Active Directory.

      SAML authentication is supported on Ameyo public cloud with a limitation of 800-900 consecutive logins at a time. OAuth authentication on cloud can be used for 10,000 consecutive logins at a time.

    3. Google (Licensable): User can also login using its Google account. User don’t have to use Ameyo user credentials to login, instead users can login using Single-Sing-On by just logging into its Google account.

      Click "Google" to login with your Google account.

      Both SAML and Google Authentications are licensable features and has to be configured from the backend. In the absence of both license and configuration, these options will not be visible on the logon screen.

After login, the Home page of Supervisor Interface is displayed.

If Supervisor is assigned to any voice campaign, the pop-up to select the extension comes up.

Select Extension

Figure: Extension Selection

Click the drop-down menu and select the extension. If you are selecting "softphone", then a new field appears that asks to provide the phone number.

Provide Number

Figure: Entering Number after selecting Extension

Enter the phone number and click "Next" to proceed.

The licensable word is added for the licensable features in this user manual. If the appropriate license is not available then that feature will not be visible in the user interface to the user.