Monitor

Supervisor can monitor the campaigns in which it has been assigned. The interface of this tab depends upon the type of campaign that you select in the left side navigation bar.

Figure: Monitor Tab

Its interface can be divided into the following parts.

• Left Navigation Section: This is a fixed left side navigation bar that lets you browse through the different processes and campaigns. When it is not expanded or displayed, click icon to show it. When it is displayed, click "X" to close the sidebar. In this pane, you can select any of the assigned processes and campaigns.

• Tabs: Following tabs are visible, by default, when you visit this page for the first time. However, the visibility and settings of these tabs actually depend upon the type of campaign you have selected.

  • Monitor Chat Campaign

  • Monitor Interaction Campaign

  • Monitoring Inbound Campaign

  • Monitor Outbound Campaign

  • Monitor Parallel Predictive Campaign

  • Monitor Voice Blast Campaign