Lead Monitoring of Outbound Campaign

Through this tab supervisor can monitor various enabled leads and metrics which give him/her the understanding on lead performance.

Lead Monitoring

Figure: Lead Monitoring

Search

Here, Supervisor can search for the desired lead using the provided search option.

Data Collection Indications

On the top, a horizontal bar shows the indications of different data collection intervals.

Data Collection Indications

Figure: Data Collection Indications

Historical Data: The Data Metrics, whose data is refreshed after every 5 minutes, then it will be indicated with the border of black color.
Stats Duration: It informs about the time interval for which the statistics are showing on the page. Here, the time interval selected is the 02 hours.
Stats Reset: It informs the interval after which the statistics were reset last.

Columns

It contains the following columns.

Lead Name

It shows the name of leads assigned in the campaign.

The Current Data on the User Interface will be updated in maximum 3 minutes 5 seconds.

Unique Attempts

It is the count of unique customers that were tried in a lead by any call type (including Transfer to Campaign).
If the lead is assigned in two campaigns and there is an incoming call from the customer of that lead that has to be transferred to Outbound Campaign, then the Tried Count of Unique Customer will increase for that Outbound Campaign (in which the call was transferred).

It shows the data of the last 30 minutes. The Current Data on the User Interface will be updated in maximum 3 minutes 5 seconds, whereas the historical data will be updated in maximum 8 minutes 5 seconds.

Unique Connected

It is the total number of unique calls connected in a lead.

Auto Dials

It is the total number of calls that were auto-dialled from a lead in a campaign.

Connected (%)

Connected Percentage is equal to the unique answered customers divided by the unique tried customers in the last 30 minutes.
Calculation:

Calculation

Figure: Calculation of Connected Percentage

AMD

AMD stands for Answering Machine Detection. Here it is the total number of calls upon which the answering machine is detected and disposed in "AMD" system disposition.

Manual Dials

It is the total number of calls that were manually dialled by the users. Currently it includes the total of manual dial, click to dial, and manual preview dial.

Click-To-Calls

It is the total number of calls that has been made only when the users had clicked the number in Ameyo to dial it.

Callbacks Received

It is the count of phone numbers of the lead, for which the callbacks has been scheduled, and they have been dialed.

It is not equal to the callbacks disposed in the last 30 minutes.

Additional Information

Hover the mouse over the icon to see the details of information which is Statistical Data, Last Calculated time, and Last Fetched time.

Lead Monitoring

Figure: Data Information