Call Context in a Campaign

Call context is basically the SIP channel that is visible and will be used by the agent to initiate the calls. This Tab lets you assign and unassign the call contexts to this campaign, which you have created in Call Manager.

Perform the following steps to assign call contexts to this campaign.

1. Select the call contexts in "Available Call Contexts" section
2. Click icon to proceed to assign the selected call contexts.

   

   Figure: Assign or Unassign Call Contexts

3. Click "Apply" to assign the call contexts to this campaign.
   Rather, you can click "Refresh" to not assign the Call Contexts.

To unassign a call context, select it in "Assigned Call Contexts" section, click icon, and click "Apply" to unassign the selected call context from the campaign.