Customers Tab in the Settings of an Outbound or Parallel Predictive Campaign

You can either use "Filter" or "Filter Groups" to filter the Customers while dialing in the campaign. If you activate "Filter Group", you cannot use "Filters".

Here, you can apply the Filter or Filter Groups on the Outbound or Parallel Predictive Dialing Campaign.

You can either apply Table Filter or Table Filter Groups in a Contact Center.

It contains the following tabs. Click the links to know more about them.

1. Filter Tab

2. Filter Group Tab