Login at Ameyo

The Agent has an access to web based interface with telephony controls through which the agent can make or receive calls. When the agent receives a call, a CTI pop-up will appear containing the information of customers.

Perform the following steps.

1. To login into Agent screen, the user needs to open following URL.
   

   <PORT>://<HostName_OR_IP>:<PORT>/app/#

   Replace the following variables.

   Variable	Required Value
   <protocol>	HTTP or HTTPS
   <HostName_OR_IP>	IP Address or Domain Name of the Site where Ameyo Application is running.
   <PORT_NUMBER>	8888 for HTTP or 8443 for HTTPS

   

   Figure: Login Screen

2. Use any of the following methods to login.
   1. Normal Login: The agent needs to enter the “User ID” and “Password” which is provided by the administrator in the login screen and click "Login".
   2. Login with SAML: Click "SAML" to login with your SAML Account hosted at your IDP (Identity Provider).

      Security Assertion Markup Language(SAML) is an XML-based framework for user authentication. Using it, the user authentication can be done with a third-party Identity Provider (IDP) such as Active Directory.

   3. Google: User can also login using its Google account. User don’t have to use Ameyo user credentials to login, instead users can login using Single-Sing-On by just logging into its Google account.
      Click "Google" to login with your Google account.

   Both SAML and Google Authentication are licensed features and has to be configured from the backend. In the absence of both license and configuration, these options will not be visible on the logon screen.

3. After user logins at the Portal using any of the above methods, a "Campaign Selection" pop-up is displayed on the screen.

   

   Figure: Select the Campaign

4. Here, select the voice campaign and click “Next”. “Extension Selection” pop-up comes on the screen.

   

   Figure: Extension Selection

5. Click the drop-down menu and select the extension. After selecting the extension, the new field named "Phone Number" is displayed.
6. Enter the phone number and click "Next" to proceed. After the user logged-in, it shows the Home Screen.
   

   

   Figure: Home Screen