Set Agent Availability

1. Once the agent is logged in to Ameyo System, the agent needs to ensure that WebRTC status indicator turns “Green" (WebRTC is registered) after a few seconds. If the WebRTC status indicator remains “Red” then it shows that WebRTC is not registered and the agent will not be able to make or receive calls. It is suggested to contact your Administrator immediately, if WebRTC remains “RED” for a longer duration.
2. Click to access the WebRTC pop-up in the top-right corner.
   

   

   Figure: WebRTC Pop-up

   Here, the agent can see whether WebRTC indicator is green or red.
3. The Agent Status is a helpful way to monitor the agent login status for the supervisor or administrator. After the login, the agent has to change his current status from "Just Logged In (Unavailable)" to "Available".

   

   Figure: Agent Status Options

   This menu shows the current status whether the agent is available to make or receive calls else the calls should be routed to other available agents by the system.
4. Agents can change their status at any time using the first drop-down menu on the top right corner. The supervisor will get to know the agent status from the monitoring tab if any agent changes the status.
5. The Administrator can modify to add more status options (such as Short Break, Team Meeting, and others) so there can be more options apart from the default ones that are already available.
6. The Agent can turn on or off the auto-mode. If auto-mode is on, the system will itself send the calls automatically.
7. The agent can click icon to turn on or off the auto-mode.
   

   

   Figure: Auto-mode is on.

8. Click the toggle switch to turn off the auto-mode. After turning off, the icon and this toggle switch are displayed in gray color.
9. Now this web RTC indicator can be seen by clicking on symbol, a small telephony window will slide, from where an agent can see if the WebRTC indicator is “red” or “green”.