Monitor Outbound Campaign

Here, Group Manager can monitor the Outbound Campaign.

Figure: Monitor Outbound Campaign

It contains the following tabs.

• Live Monitoring: Perform the Live Monitoring in the campaign. Know more...

• Agent Monitoring: Monitor the agents in the campaign. Know more...

• Callbacks: View callbacks assigned to the agents in that group of Inbound Campaign. This tab is already described in Inbound campaign. Know more...

• Call Details: View details of the calls dialed or received by the agents assigned in that inbound campaign. This tab is already described in Inbound campaign. Know more...