Process Settings

In the sidebar, the Supervisor can click any process to access the Process Settings.

Figure: Process Settings

It contains the following tabs. Click the links to know more about them.

• Manage Lead: This tab is available for the Processes which contains any type of campaign including chat, interaction (email), and voice.

• Users: This tab is available to manage the users assigned under the supervisor. The supervisor can modify the details of the users from this tab.

• Color Configuration: This tab is available to configure the break reason colors for the users assigned in any campaign of the process.

• DNC: This tab is available for only those Processes which contain a Voice Campaign. It would not be available for those campaigns which contains only chat, email, or both campaigns only.